Policies and Procedures

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Welcome
Thank you for stopping by Anne Hall Designs. I hope you enjoy my designs as much as I enjoy making them!
Please take a look at my shop policies below.


Payment

I accept PayPal, credit & debit cards, as well as Etsy gift cards.

Items will ship after payment is received and cleared.

Florida sales tax of 7.5% will be applied to all items shipped within FL.

If payment is not received within 3 business days, the item will be re-listed.


Shipping

Your order will ship to the address you choose during checkout.
Shipping prices cover shipping materials and delivery charges.

DOMESTIC SHIPPING - I ship every 1-3 days via USPS mail, which means your item should arrive 5-10 days from the purchase date. Custom orders may take longer. Delivery confirmation is included in domestic shipping.

INTERNATIONAL SHIPPING - I ship international every 4-5 days via USPS international parcel, which means your package can take from 10-15 days to arrive after purchase. Insurance/tracking is not included in the price of international shipping, if you would like to add this option for your security, please convo me. I cannot be held responsible for international packages that go missing.
IMPORTANT: certain countries have specific customs rules, sometimes taxing merchandise coming in from abroad. The customer only is responsible for paying these taxes in his/her own country.

ALSO - I cannot be responsible for replacing or refunding if a package is not located at the delivered location after delivery was confirmed by a Fedex or USPS system.


Refunds and Exchanges
It is important to me that you love your purchase, or at least really, really like it. Items are returnable within 10 business days, but you need to pay the shipping. I recommend using delivery confirmation/tracking number.

If you have to return/exchange, please contact me within 3 days of receipt of item(s) so we can work something out. I handle these requests on a case by case basis.

Items must be in original condition. I cannot refund shipping costs.

I regret that I cannot accept returns on custom orders. Thank you.


Additional Policies and FAQs

CUSTOM ORDERS - I am pleased to consider custom orders of items in different colors, fabrics or designs. I charge a standard 20% up charge on all custom orders.

COLORS - Due to differing monitor and computer color settings, the colors you see might not exactly match the actual colors in the items in my shop, though I make every attempt to photograph in natural light.

All of Anne Hall Designs' noteworthy goods are lovingly crafted by hand. This makes each piece unique. No two pieces will ever wind up identical. Only a machine can do that.

Anne Hall Designs' products are not to be re-distributed, copied, imitated, or misappropriated in any way.

I am always here to answer any questions you may have.

Thank you for stopping by!

Recent Custom Projects Created with Hand-Carved Stamps